Customer Loyalty

Study Finds Grocery Delivery Can Cost $1,700 More a Year

Grocery delivery costs can add up fast. New research reveals steep premiums…

What Costco, H-E-B, Wegmans and Publix Understand About Shoppers

Costco, H-E-B, Wegmans and Publix take different approaches to supermarket customer experience.…

‘Family-Owned’ Is a Grocery Advantage Scale Can’t Buy

Family-owned grocers can’t match national chains on scale, but new OnDeck data…

Why Loyalty Spending Is Increasing No Matter What the Economy Does

Loyalty spending has topped $5.6 billion and it's still climbing. Here's why...